Who is your typical client? We do not have a "typical" client our services are for everyone and anyone who wants something different added to their wardrobe but need help with it. Every single one of our clients is unique but they all share a common value - the understanding that your image is an expression of who you are and how you feel about yourself.
Is there a minimum number of hours per appointment? Yes, our stylists have a 2-hour booking minimum. This means that if you only shopped for an hour and a half, the payment for your stylist will still be for 2 hours.
What if I overestimate my shopping package and use less hours than I purchased?
If your shopping or styling session was shorter than the package of hours you bought you have a few options:
You can use the hours for another shop or service for yourself on another day
You can gift the hours to someone else and we can style them
We can refund the remaining, unused hours back to you (calculated in half hour increments)
What kind of shopping packages do you have? Every service we offer is on an hourly basis. We do it this way because everyone is different. One person's closet consultation may take 4 hours while others only takes 2 hours. If you're shopping for a special occasion or event we may find the perfect outfit in the first hour of shopping or it might take all day, visiting five different shops, before we find your ideal outfit. Everyone's needs are different and so shopping packages are determined by everyone’s circumstances. Please contact us for rates which vary based on the services you desire.
What is the average budget for your clients?
There really is no average budget. Each of our clients have different style goals and needs, so it really depends on what you’re looking for. We have clients who hire us for one outfit for an event. We have ongoing clients who hire us every 3 or 4 months to buy 6 to 8 pieces to keep their wardrobes refreshed without having to buy a ton of stuff. It really does depend on what you need and how many outfits you’d like. If you have a little more flexibility with budget, we can obviously get you more pieces for more versatile looks. But you just have to let us know what you’re comfortable with (within realistic terms) and we can work with that.
How long is a typical shop session?
Again, it depends. Customized services really have huge variation and there isn't a "typical" anything. However, many shopping sessions with first-time clients, who start off with a bit of a wardrobe makeover, generally last between 4 to 8 hours. And that is usually done in one or two shops, depending on their schedule.
Can I bring my friend, husband, wife, etc... along with me during my styling/shopping session?
Of course. As long as it is understood that the entire focus is on the client. If you are being gently nudged outside of your fashion comfort zone you might appreciate the extra support and reassurance.
Can you shop for more than one person at a time?
We have done it, yes. But even our clients have remarked they prefer to do two shops and focus on one person at a time. However, if you desire, one stylist can work with two people if both people are the same gender and of similar size. It would be difficult to shop for a husband and wife simultaneously because the departments and shops are in different locations for men and women. And it would be difficult to shop for someone who is plus size along with someone who is not, for the same reason - those departments and shops are in different places
How do you determine which shops to take a client?
The shops that we choose are based on each client and what their style needs, and budget are.
I'm a tourist and don't really need styling advice, per se, but I'd like someone who knows where to shop to take me around and be more of a shopping guide. Do you provide that service?
Of course. Just tell us what your needs are, and we'll set you up accordingly.
How do the shopping sprees work?
The shopping sprees work a few different ways and depends on your circumstances:
You can shop with your stylist. Chill and stroll along with her with your coffee or tea (sometimes champagne depending on the store ;) while she pulls pieces and sets up your dressing room. She does the work and shields you from pushy salespeople.
You can watch and discuss and see why she does and doesn’t pull certain things for you. Once you’re in the dressing room that was set up just for you, you will try on different outfits your stylist puts together for you and start learning how to choose items that are flattering for your body, your wardrobe goals, and your personality.
You can have your stylist shop for you on her own and set up the dressing room for you prior to you going to the store.
You can have your stylist shop for you and bring the items to your house. You can try on and make wardrobe choices in the comfort of your home. Your stylist will handle all the returns (payment for clothing must be given to your stylist prior to the shop).